Introduction
Welcome to Unpouch ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Unpouch (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Information We Collect
Personal Information You Provide
When you create an account or use the App, we may collect the following information:
Account Information
- Email address
- Display name
- Profile photo (if provided)
- Phone number (if you choose phone authentication or enable phone-based friend discovery)
- Username (unique identifier you create)
Authentication Data
We use Firebase Authentication to manage sign-in. You may authenticate using:
- Google Sign-In
- Apple Sign-In (iOS only)
- Phone number verification
Usage Tracking Data
- Nicotine pouch usage counts and timestamps
- Daily usage history
- Daily usage limits you set
- Nicotine strength preferences
- Brand and flavor preferences
- Quit date (if set)
- Reduction plans and goals
- Favorite product configurations
Social Features
- Friend connections and friend requests
- Usage statistics you choose to share with friends (daily count, streak days, quit progress)
- "Bump" messages sent between friends
Information Collected Automatically
Device Information
- Device type and operating system
- Push notification tokens (to send you notifications)
Usage Analytics
We may collect anonymous usage analytics to improve the App's functionality and user experience.
Information from Third Parties
Contacts (with your permission)
- If you grant permission, we access your device contacts to help you find friends who are already using Unpouch
- Contact phone numbers are compared against our database but are not stored permanently
- Contact names and photos are only used locally for display purposes
How We Use Your Information
We use the information we collect to:
- Provide and maintain the App — Track your nicotine usage, display statistics, and help you achieve your reduction goals
- Create and manage your account — Authenticate you and personalize your experience
- Enable social features — Connect you with friends, share progress, and send encouragement
- Sync your data — Keep your data synchronized across devices when signed in
- Send notifications — Daily check-in reminders, streak milestones, weekly summaries, and friend activity (based on your preferences)
- Process subscriptions — Manage premium features and in-app purchases
- Improve the App — Analyze usage patterns to enhance features and fix issues
- Provide customer support — Respond to your inquiries and resolve issues
Data Storage and Security
Cloud Storage
Your data is stored securely using Google Firebase services:
- Firebase Authentication — Manages your login credentials
- Cloud Firestore — Stores your usage data, profile, and social connections
Data is encrypted in transit using industry-standard TLS/SSL encryption.
Local Storage
Some data is stored locally on your device to enable offline functionality:
- Recent usage data
- App preferences
- Cached information
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.
Third-Party Services
We use the following third-party services:
Sharing Your Information
We do not sell your personal information. We may share information in the following circumstances:
With Your Consent
- Usage statistics shared with friends you connect with (only data you choose to share)
- Contact information used for friend discovery (only with your permission)
Service Providers
Third-party services listed above that help us operate the App.
Legal Requirements
- If required by law, subpoena, or other legal process
- To protect our rights, privacy, safety, or property
Your Privacy Rights
You have the following rights regarding your information:
Access & Portability
View your usage data and statistics within the App. Request a copy of your personal data.
Correction
Update your profile information at any time. Modify your username, display name, and avatar.
Deletion
Delete your account and associated data. Contact us at support@unpouch.app to request data deletion.
Opt-Out
Disable notifications in App settings. Disable friend discovery and discoverability. Revoke contacts permission.
Children's Privacy
The App is not intended for users under 18 years of age (or the legal age to purchase nicotine products in your jurisdiction). We do not knowingly collect personal information from individuals under this age. If we learn we have collected information from a minor, we will delete that information promptly.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to know what personal information is collected
- Right to know whether your personal information is sold or disclosed
- Right to say no to the sale of personal information (we do not sell your data)
- Right to access your personal information
- Right to equal service and price
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States where our service providers are located. These countries may have different data protection laws. By using the App, you consent to such transfers.
Push Notifications
With your permission, we may send push notifications to:
- Remind you to log your usage
- Celebrate streak milestones
- Send weekly progress summaries
- Notify you of friend activity ("bumps")
You can disable notifications at any time through your device settings or within the App.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Effective Date: December 20, 2024
By using Unpouch, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.